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Vendor Vs. Partner

User Comments

Corepoint

  • ”I know many of their enhancement ideas originate from the user community. They listen to what we want and respond.”
  • “Corepoint has been a partner from day one and has been available as a vendor in supporting my organizational needs with implementation support and growing as a solution provider in line with the changing regulatory requirements that Healthcare has experienced over the last 6-8 years.”
  • “They are a partner and have built their company specifically for interfaces and specifically for healthcare. I do trust them, and I believe they will be here for years to come.”
  • “Corepoint Health has been more than willing to listen to me as a customer and has actually implemented changes to their product as suggested by its customers!”

Cloverleaf

  • ”The vendor is committed to keeping this product on the cutting edge of technology. I trust that they will be here for the foreseeable future.”
  • “They are consider a partner with us and have been very instrumental in design for application we have been challenged with.”
  • “Several bugs that we’ve reported were quickly (in my opinion) patched by Infor. The sales force, however, is very focused on trying to upsell us on features that we can’t find a legitimate reason to implement.”

Ensemble

  • “Intersystems has been open and willing to work with us on pilot development and leverage support resources for new and innovative work.”
  • “Partner with very strong technical knowledge that I trust daily and in the long term.”
  • “Partnership is driven by revenue rather than partnership relations.”

Mirth

  • “The vendor has made a lot of good enhancements to product and they are really adapting to the changes of the healthcare industry, I see a lot of great things in the feature for the interface engine.”
  • “They are very open to feedback, even from free users on their forums and bug tracking app.”

Rhapsody

  • “Honestly, we don’t have a lot of requests for changes of Rhapsody, we’re pretty happy with what we have right now. We’re aware of the unfortunate changes that are happening with ownership of Rhapsody, but we hope the application stays available for a long time.”
  • “They are vendor, not a partner.”
  • “They are a partner. They have listened to us and implemented many of our requested modifications. They have a good presence in the market, but have recently been sold so time will tell.”
  • “They appear to have a pulse on the latest developments with HL7; however, the HA strategy could be improved upon.”
Compare All Ratings in Survey Summary

0% – not open to input / willing to adapt
100% – very open to input / willing to adapt

Corepoint

83%

Ensemble

81%

Rhapsody

72%

Cloverleaf

70%

Mirth

Ratings

Meeting Needs Features & Usability Additional Features Implementation Setup Stability & Scalability Support & Services Total Cost of Ownership Vendor Vs. Partner
Overall Rating