Corepoint

• Corepoint’s technical support team is always available. I cannot remember a time when I had to wait for a call back during business hours. Generally, my questions are answered and I’m off the phone within 20 to 30 minutes for most questions on how best to implement a new capability. As the system administrator, I’ve also implemented several upgrades to the interface engine over the years. A Corepoint team member has worked with us as a member of each upgrade project team and stayed on late after hours to implement the needed changes during off peak usage hours, often between 2:00 am and 4:00am. Truly amazing service.
• Outstanding, as seen in KLAS rankings
• Never had an issue, always quick turnaround on support inquiries.

Cloverleaf

• The costs associated with the Cloverleaf interface engine have skyrocketed in the last 5 years or so! Costs have gone up so much, that a few modules (addons) we budgeted for the following year were scraped because the price jumped so much from the previous year. Support is decent, but we have other vendors that deliver much better service and provide much better tools to interface and assist us in getting the most out of our system.
• Their support has gone downhill over the last several years.
• Support response is excellent, and the Knowledge Base is also excellent.

Rhapsody

• Support is available and there is a lot of knowledge in the market from other consulting or services groups. Vendor support has always been hit or miss.
• Rhapsody support has gotten better each year over the past few years.
• Support is not always available and/or helpful.

Mirth

• Tier one support is provided through our EMR vendor. I have never worked directly with Mirth support. However, I have found support forums online that are of some value.
• No issues with support.
• Support has improved greatly over the past 3 years.

Ensemble

• It is close to impossible to find capable FTE developer resources that know object script.
• We have an technical engineer and sales rep assigned to us. We have utilized the engineer quite a bit and he has always come through for us with relatively quick response times.
• Sometimes it’s difficult to find a qualified person to answer specific questions. There are a lot of different products and modules, so sometimes getting to the right subject matter expert is a challenge.